• What if I have a complaint?
If you have any complaints about our products, services or are missing a part, please contact our bilingual Customer Support Center and we will be very happy to assist you.


• What is your return policy?
If you purchased the item online, you may return it for a full refund minus shipping charges, by sending it to us at your expense. Please remember to include your receipt and the original packaging. Our address is:

Seville Classics, Inc.
19401 South Harborgate Way
Torrance , CA 90501


• How do I return an item that I purchased at sevilleclassics.com?
We will gladly make an exchange, credit or refund on any item purchased directly from sevilleclassics.com for a period of 60 days from the original date of purchase. Click here to download the online return form.

• What if I’m missing an item from my order?
Check the packing slip that was included with your shipment to make sure the product you believe is missing was actually ordered and paid for. If you find that an item is truly missing from your shipment, then please contact our Customer Support Center for assistance.


• What if I received a damaged or defective item, or received the wrong item?
If you received a damaged or defective item, or if you received the wrong item, then please contact our Customer Support Center for assistance.

• Why should I create a user account? What are the benefits?
There are many benefits to create a user account with SevilleClassics.com, including:
- Quarterly e-Newsletter: informs our customers about our newly released products.
- Check Order Status: quickly check the shipping status of you online order.
- Save Time: Quick & easy ordering in the future. No need to re-enter your name, shipping & bill to address.
- Special offers and promotional codes (e.g., free shipping or buy one, get one free, etc.) for future purchases.
- Tiered Discounts: Our most frequent & loyal customers are given special status via their user accounts, which provide them with discounts (e.g., 5% or 10% off) on all purchases via our online store.


• What is Seville Classics’ Privacy Policy?
We know that you care about how your personal information is used and stored, and we appreciate the trust you place in us. Please be assured we are committed to your privacy and will never sell or give you contact information to third parties. Please click here to learn more about Seville Classics’ Privacy Policy.


• What if I forgot the password to my user account?
If you forgot your password, simply click here.

• How do I subscribe to your special offers by email?
You can subscribe to our special offers via email by signing up.



• How do I unsubscribe to your special offers by email?
You can unsubscribe to our special offers via email by clicking here.


• How can I obtain information on a specific product?
The first thing you need to obtain information on a specific product is the product’s item number. This can be easily obtained from the packaging, assembly instructions or user manual. You can then visit the product page on our online store or the Product FAQ section. If you still can’t find the information you can try searching our online store or contact our Customer Support Center.