800.323.5565

FAQS

Returns and Exchanges

What if I want to return my order?

If for some reason you are not satisfied with a product you purchased directly from us online, you may return it for a full refund minus shipping charges, by sending it to us at your expense. We will gladly make an exchange, credit or refund on any item purchased for a period of 30 days from the original date of purchase. Furthermore, we ask that you contact our Customer Service Support Team (1-800-323-5565) within 10 days of receipt of the shipment and inform us that you will be returning the product.

We are only able to accept returns and exchanges on items purchased directly from our online store and not from any of our associated retailers.

NOTE: If you received an item that was damaged in shipping, please contact our
Customer Service Support Team at 1-800-323-5565. Seville Classics will have the damaged item picked up and replaced at no cost to you.

Please remember to include your receipt, and the original packaging. Make sure your package has sufficient postage and is sent via a trackable shipper. Our address is:


Seville Classics, Inc.
Web Order Returns
19401 South Harborgate Way
Torrance , CA 90501


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What if I want to make an exchange?

We will gladly make an exchange, credit, or refund on any item purchased directly from sevilleclassics.com for a period of 60 days from the original date of purchase. Please contact our customer service department at support@sevilleclassics.com or call at 1-800-323-5565. Please have the order number ready. Keep in mind that Seville Classics is not responsible for any additional shipping charges.


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What if my items were damaged or defective?

We will replace all defective items or damaged items at no charge to you. Please contact our customer service at support@sevilleclassics.com or call 1-800-323-5565 for more details. Please have your invoice ready. 

 


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